Very bad customer service from Innovation group

I took a policy Service Plan DS/SO/*** at the beginning of June,that was a nightmare,after taking the policy I did not receive any documentation I had to fill up a couple of days later and was told the policy is not loaded on the system. The 1st debit order date was the 25th of June and I did not see the debit order on my side,I contacted Ntsumele, Mpho via email to find out what’s happening with the payment he said it has been paid and I told him I am not picking it up on my side. The last thing I want is to be told there are missing payments and my car can’t be serviced. Please assist. If not please cancel this policy.