Very bad customer service, changing bank

I've been a loyal Standard Bank client just over 10 years and the last 2 month the service that i've been getting is really shocking. I completely understand that most of the staff is working remotely. So I tried to called Standard bank today again to query the debit order of R4575.27 / *** that went off my account. My debit order date for my car is of the 1st of every new month and not whenever money get paid into my account. The thing that really P*** me of is, I am getting transferred from one service department to another and not getting anything done. I hope you listen to all the calls that I've been making to your service department and listen how *********** the staff is. With all the queries that I've logged, not one staff member would say, Sir can I escalate the issue for you and call you back later with an answer. I will be moving to a different bank, if this is the service you give to loyal clients with multiple accounts with you.