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Justin T

1 reviews | Active since Mar 2014

16 Jan 2020, 18:00

Very Bad Customer Service

Hi,

Standard Bank once again has not stopped surprising me. Recently my wife went to the branch to update documents on her profile. She was assisted by a consultant. Once done, she indicated to the consultant that she needed to go to AutoPlus Atm just outside the bank as it is not going to cost her.

The consultant actually insisted of doing it inside the branch and telling her she does not need to go the ATM for that. He continued saying that it will not cost her at all and she would be saving time. She asked many times if that was free, on which he indicated Yes.

To her surprise, when checking her statements, she noticed she was charged R 90 for just that statement.

This is a ripped of and we want our money back. The Auto Pls would not charged that much and for a consultant, who is supposed to know and advise, it is a shame.

This such a BSD CLIENTELE SERVICE !! Be aware of consultants at Standard Bank !!

Tx

0
Replies (5)
Standard Bank
Standard Bank's reply18 Jan 2020, 02:42
Official
Hello Justin, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply28 Jan 2020, 13:03
Official
Dear Justin

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply04 Feb 2020, 09:30
Official
Dear Justin

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
JT
Justin T's update04 Feb 2020, 11:56
Reviewer Update

Good day Clint,

Trust you are well and very sorry for late reply. It has been crazy on my side.

Have rep**** and sent you all the information you requested.

Looking forward to hearing from you.

Regards,

Justin
Standard Bank
Standard Bank's reply12 Feb 2020, 11:57
Official
Dear Justin

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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