Very Bad Customer Service

On Saturday 25th July I brought my mother into Standard Bank Centurion branch.They closed her account for FICA reasons but did not bother to communicate with her regarding this. After a trip to the ATM she found out that her account was suspended. We entered the bank at 10am and left at 12pm. After waiting an hour we saw a teller - he required an electricity bill in order to verify my mums details - I did not have a copy on me so I emailed to him. He then printed it and took to the back to scan it in. I have no words for this as they already had it electronically but non the less he spent 45 minutes scanning my mums ID and the copy of the electricity account which again he had electronically. The bank had at this point already closed. The manager Arif then arrived and re opened the account. My mother is 76 years old and had to wait all this time for this to happen. Thapelo the teller then took my cell number down and assured me I would receive an automated sms once the account was opened and another once my mother's money was reallocated to her account and another to notify me of the deposit I was requested to make in order to re open the account. I am still waiting.