Very bad customer service

Item: Standard Bank
Rating: 1
Author: Abubaker S

Spent over 20 minutes on a call getting transfer from one department to another without having my issue been addressed or listened to. I am at the point of deciding to switch banks because of this poor level of customer service.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Oct 2017, 09:40

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank's reply06 Oct 2017, 09:40

Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

Standard Bank's replyOfficial

06 Oct 2017, 10:36

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

Standard Bank's reply06 Oct 2017, 10:36

Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***