DT
Derek T
1 reviews | Active since Mar 2024
02 Jan 2026, 09:16
Very bad banking management!
I cannot comprehend how Standard Bank opperates/ doesnt opperate! On the standard bank app I give them instructions to cancel/stop a debit order but yet for two months they still pay the debit order I canceled!!!! When I phone the bank to query they tell me that they cannot gaurentee the stop payment, even over the phone they are NOT able to stop or reverse payment! The reverse payment on their app doesnt work either. So it looks like one cannot trust standard bank to handle my banking affairs, this seem the perfect time to change baks after 49 years of loyal banking and investments with them, guess what standard bank this is about to change! I'm a very, very disapppointed customer!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Jan 2026, 09:32Dear Derek,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jan 2026, 09:32
Official
Dear Derek,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DT
Derek T's updateReviewer Update
02 Jan 2026, 12:24That would be great as I see it, Standard bank is my money keeper and controler, so in my mind if I give an instruction NOT to pay someone I would expect standard bank to oblige and then its the party that wasn't paid to contact me as to why, Maybe Im wrong i dont know. But thank you for your quick response
DT
Derek T's update02 Jan 2026, 12:24
Reviewer Update
That would be great as I see it, Standard bank is my money keeper and controler, so in my mind if I give an instruction NOT to pay someone I would expect standard bank to oblige and then its the party that wasn't paid to contact me as to why, Maybe Im wrong i dont know. But thank you for your quick response