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wilson.mudz wilson.mudz

1 reviews | Active since Oct 2016

26 May 2017, 10:46

Very Bad attiude and Customer Service

<p>I went into the Standard Bank Park station branch on the 26.05.2017 with the intention of increasing my eft limit but left frustrated with the attitude of the branch manager and her stuff.</p> <p>I preferred to sit than stand at the queue to allow to be served by the consultants as i did on 18.05.2017.</p> <p>On the 18.05.2017 the lady at the enquiries kept on referring me to consultants sitting each time I needed to be served. The last excuse she made was her mouse was not working but whilst I was seated she was working well using it.</p> <p>On 18.05.2017 I explained to the consultant the eft amount limited i needed as i had funds which were to be deposited later and avoid coming to the bank again for another increase.</p> <p>She refused and ended putting her own max limit yet online there is a max of R150K . When I tried to increase on the Standard Bank App and IB it came up with an error which needed the Branch</p> <p>On 26.05.2016 the consultants refused to serve me and kept on mumbling among themselves including the hostess and manager who with attitude told me to sit down and wait.</p> <p>I had been in the bank for more that 30mins sitting waiting to be served.</p> <p>Standard Bank should remind all their staff at Park Station Branch that the customers are backbone of their business they need to drop their attitudes if they don’t want to work they must resign and let so many people who need work get employed as they are giving a bad rating to the brand. That`s a branch never to go again. :(</p>

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Replies (1)
Standard Bank
Standard Bank's reply31 May 2017, 08:33
Official

Dear Wilson Mudzingwa

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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