Very bad and poor service

<p>Both my mom and dad are pensioners... they went to witdraw their pension money at Standard Bank Mokopane at the Mokopane Mall...the masjien never gave the money and when my parents tried to ask for assistance they just pulled up their shoulders and say its Sassa's problem... after foing to Sassa they advised that it is Standard Banks problem...Standard Bank Mokopane refuses to help...so now all pension money is lost and my parents without any funds...this ia very un profesional from Standard Bank and they should assist... when asked to see the branch manager it is also refused... please help as this is very unprofesionally done.....</p> <p> </p>