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Eunice N

1 reviews | Active since Nov 2019

04 Mar 2026, 17:36

Very arrogant employee

Kekeletso or keketso the lady that has braids from standard bank the Glen jhb south letabe i visited the bank i think around 11am.Kekelsto you need serious and proper training. What you did is disgusting . .dont you know that everytime you go to home affairs pictures gets updated in thier system and in your system as well .for you to to call 3 other employees juss to discuss about my expired passport that it is not even in need or wasnt an issue.it doesn't make sence becoz in south Africa we use ID if the other lady took my fingerprints and you saw that it was veryfy that was me is not my fault ,that the picture on the system and my id dont match .it didnt match becoz i told you guys that my picture got updated when i went to do my sons id .what i hated the most is i was following you on your back and you didnt see that iwas at your back when you started talking about me with those three ladies .were you not at work didnt you have other jobs to do to keep you busy instead gossiping about customers behind your back.why were you making something that is not an issue to be ?i told you that i dont have a passport bocoz is expired and the the other lady that assisted me she knows her job well that its possible that my picture that is showing can be an updated pic of a passport. So i had to explain to her that no it wasnt it was updated last year when i ap**** my sons id .and wena ke gossip girl you made sure you embarrassed me infront of your colleagues. dont you know as south Africans we can as well travelles out to overseas aslo.girl go get a passport and go to a vacation.its like kekeletso doesnt know in mzansi we can aply passport aslo.but you really broke my heart .keep your self busy at work .and never talk about a client while thier still in the bank atleast you should have waited for me leave .then do what you best at .

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Replies (1)
Standard Bank
Standard Bank's reply04 Mar 2026, 17:42
Official
Dear Eunice, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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