Verulam branch not following Covid standards

Been to the Verulam, Durban branch this morning and the gentleman and lady that is part of information/welcoming customers has absolutely no knowledge of how to follow protocols to avoid the spread of covid, they came to the outside line to advise the branch is closed with no explanation as to why and instead of addressing an individual at a time, it ended up being a situation where people were in a crowd and the bank lady speaking in zulu telling the customers to go to another branch as they closing this one, it's a shame that we have no other choice but to use this branch as it's the only one in Verulam. Been to this branch a few times lately and some staff behave as if they annoyed by providing the service. If standard bank any any intention of improving their service delivery they should take a closer look into this branch!