MS
Mokgadi S

1 reviews | Active since Jun 2011

13 Sept 2022, 09:31

VEHICLE SETTLEMENT LETTER

HOW LONG DOES IT TAKE FOR YOU GUYS TO SEND A VEHICLE SETTLEMENT LETTER??? WHY MUST I WAIT FOR OVER A WEEK TO GET IT? HOW DO YOU GUYS WORK KGANE?

0
Replies (11)
Standard Bank
Standard Bank's reply13 Sept 2022, 09:33
Official
Hi Mokgadi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
MS
Mokgadi S's update13 Sept 2022, 10:19
Reviewer Update
Your automated responses are annoying because no one from your team ever calls!
Standard Bank
Standard Bank's reply13 Sept 2022, 10:21
Official
Hi Mokgadi

We apologise for the delay getting back to you. Your concerns have been escalated to our management team. 

We appreciate your patience and understanding.

Standard Bank Help Centre
 ***

MS
Mokgadi S's update13 Sept 2022, 10:46
Reviewer Update
COME ON. I AM STILL WAITING

Standard Bank
Standard Bank's reply13 Sept 2022, 11:13
Official
Hi Mokgadi

Please be patience with us. Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
 ***

MS
Mokgadi S's update13 Sept 2022, 13:40
Reviewer Update
Good Day


STILL NO RESPONSE, all this just to get a settlement letter. Unbelieable!!
Standard Bank
Standard Bank's reply13 Sept 2022, 13:55
Official
Good day Mokgadi

We will follow up with our team and we will provide feedback.

Our sincere apologies for the inconvenience.

Thank you 

Standard Bank Help Centre
***




MS
Mokgadi S's update13 Sept 2022, 14:30
Reviewer Update
Are you guys telling me from around 9am this morning, your team has been notified about this and yet no one called hey?
Standard Bank
Standard Bank's reply13 Sept 2022, 14:32
Official
Good Day Mokgadi 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
MS
Mokgadi S's update13 Sept 2022, 15:53
Reviewer Update
Almost 4pm, I give up.
Standard Bank
Standard Bank's reply13 Sept 2022, 15:56
Official
Good Day Mokgwadi 

We will get our Consultants to revert to you.

We do apologise for the experience.

Kind Regards 
Standard Bank Hello Peter Team 
***