KM
Kgabo M

1 reviews | Active since Jan 2020

07 Jan 2021, 18:52

Vehicle Settlement.

Service Request ***: I have logged a claim with Standard Bank a month ago pertaining to the settlement of my vehicle financing and I have still not received a response from Standard Bank! I have settled my vehicle financing as of September 2020 as the 60 months period should have come to an end on September 2020. I discovered that my statement is indicating that I have an additional 62 months to the expiration date of my contract! This means I am basically refinancing my vehicle - How on earth does that even make sense if I have never missed my monthly payments?? This is ridiculous and unconstitutional. I have not missed a single month of my payments to date and I demand a refund of the money that I paid over and above the original 60 months period. I will not be making any further payments as the account has been fully settled.

0
Replies (2)
Standard Bank
Standard Bank's reply08 Jan 2021, 01:11
Official
Dear Kgabo Mashalane

Thank you for posting your comment. 
  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
  We apologize for the inconvenience and undue frustration, this has caused.  
  We greatly appreciate your continued support  
  Kind regards 
  Complaint Resolution Centre
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KM
Kgabo M's update08 Jan 2021, 19:06
Reviewer Update
How does this resolve the compliant? This is a generic automated response. I need this to be resolved ASAP!