Vehicle Settlement

19 May I requested to settle my vehicle. <br> The call centre agent cancelled the debit order and took down the detail of the account for the deduction of the settlement figure. To be processed on 22 May. Confirmation Ref ***.<br> 2 June I was notified my vehicle finance account was in arrears.<br> Call centre could not provide answers for non processing of the settlement.<br> Still awaiting return call.<br> Daily receiving sms and calls for arrears account.<br> Nobody returns call and management are always not available.<br> I have now been requested to process the payment myself. <br> However, Standard Bank want me to pay a new settlement figure including additional interest on the \arrears"<br> In addition to the new settlement figure only being valid for 5 days which the interest re calculates again.<br> Due to the funds coming from a different bank the amount will only clear in 10 days.<br> Not to mention the harassing telephone call received from very rude staff from collections<br> How can I be expected to pay interest on a Standard bank error?<br> <br> <br> <br> """