Vehicle roadside assistance

I signed up with standard bank's elite check account some time ago. With the account I was offered roadside assistance as additional benefit. However, I called for assistance today only to be informed that the service was cancelled January this year. I find this strange since my wife who has the same service lodged and got service last month. I cannot understand that the service was cancelled without me being notified of said cancellation. How is it possible that my wife can use the same service that was cancelled almost six months ago? This is unacceptable and request immediate feedback and explanation how the damage to the fact that needed the service and only to find the service no longer exist.<br>