NM
Nondumiso M
1 reviews | Active since Sept 2023
24 Sept 2023, 08:05
Vehicle log book (Standard bank)
My late mum was financed by Standard Bank for a car loan which she payed up over 10 years ago. I have been trying to change the car ownership so I can get a valid license disk and drive the car legally but Standard Bank is not assisting with the log book application I need in order to change ownership.
I am now stuck with a car that I can’t use freely because I have been going back and forth with standard staff, while getting the worst assistance ever. If you are financed by this organisation please know that your dependents will struggle should the unfortunate happen and you’re no longer around.
I have been on the longest phone calls from one department to the other who all say different things. I am very dissatisfied with this organisation.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
24 Sept 2023, 08:18Hi Nondumiso
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with the VAF account number or your late mother id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with the VAF account number or your late mother id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Sept 2023, 08:18
Official
Hi Nondumiso
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with the VAF account number or your late mother id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with the VAF account number or your late mother id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Sept 2023, 15:49We appreciate you sharing the details with us. One of our friendly bankers we'll be in touch to assist further.
Standard Bank's reply29 Sept 2023, 15:49
Official
We appreciate you sharing the details with us. One of our friendly bankers we'll be in touch to assist further.
NM
Nondumiso M's updateReviewer Update
22 Oct 2023, 12:09I shared the required details but I am still waiting for someone to contact me from the 29th of September there has been no further communication.
NM
Nondumiso M's update22 Oct 2023, 12:09
Reviewer Update
I shared the required details but I am still waiting for someone to contact me from the 29th of September there has been no further communication.
Standard Bank's replyOfficial
22 Oct 2023, 12:29 Hello Nondumiso
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Oct 2023, 12:29
Official
Hello Nondumiso
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Nov 2023, 08:58Dear Nondumiso
Thank you for getting back to us, we have requested our team to provide feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us, we have requested our team to provide feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Nov 2023, 08:58
Official
Dear Nondumiso
Thank you for getting back to us, we have requested our team to provide feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us, we have requested our team to provide feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
NM
Nondumiso M's updateReviewer Update
05 Nov 2023, 09:34It is unacceptable that I have waited for over a month for communication. This matter has dragged for too long and I always receive the same response with no follow up from the ‘team’
NM
Nondumiso M's update05 Nov 2023, 09:34
Reviewer Update
It is unacceptable that I have waited for over a month for communication. This matter has dragged for too long and I always receive the same response with no follow up from the ‘team’
Standard Bank's replyOfficial
06 Nov 2023, 07:19Hi Nondumiso
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2023, 07:19
Official
Hi Nondumiso
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***