NL
Ndinae L
1 reviews | Active since Jul 2019
15 May 2023, 14:42
Vehicle installment fluctuating after requesting for fixed monthly fee
I requested for a fixed fee for my vehicle 5 months ago, but the installment is still fluctuating , standard bank i have never missed my installment but what you are doing is very wrong, u told me the installment is stable but is still fluctuating, am not happy about this at all, fix this as soon as possible.
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
15 May 2023, 15:18Dear Customer
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 May 2023, 15:18
Official
Dear Customer
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 May 2023, 14:34Hi Ndinae
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply18 May 2023, 14:34
Official
Hi Ndinae
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
NL
Ndinae L's updateReviewer Update
19 May 2023, 07:45The matter is not yet resolved, am stopping waiting for feedback.
NL
Ndinae L's update19 May 2023, 07:45
Reviewer Update
The matter is not yet resolved, am stopping waiting for feedback.
NL
Ndinae L's updateReviewer Update
19 May 2023, 07:45The matter is not yet resolved, am still waiting for feedback.
NL
Ndinae L's update19 May 2023, 07:45
Reviewer Update
The matter is not yet resolved, am still waiting for feedback.
Standard Bank's replyOfficial
19 May 2023, 07:51Good Day Ndinae
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2023, 07:51
Official
Good Day Ndinae
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
NL
Ndinae L's updateReviewer Update
23 May 2023, 07:15Am still waiting for feedback from standard bank, i called them yesterday to do follow up as i was not getting any update and they told me it has been fixed but i didn’t receive any kind of communication or any documentation to show that it has been fixed, am still not happy.
NL
Ndinae L's update23 May 2023, 07:15
Reviewer Update
Am still waiting for feedback from standard bank, i called them yesterday to do follow up as i was not getting any update and they told me it has been fixed but i didn’t receive any kind of communication or any documentation to show that it has been fixed, am still not happy.
Standard Bank's replyOfficial
23 May 2023, 07:31Dear Ndinae
Thank you for getting back to us, we have requested urgent feedback from the team on this matter.
Our team will be in contact with you to provide an update.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested urgent feedback from the team on this matter.
Our team will be in contact with you to provide an update.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 May 2023, 07:31
Official
Dear Ndinae
Thank you for getting back to us, we have requested urgent feedback from the team on this matter.
Our team will be in contact with you to provide an update.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested urgent feedback from the team on this matter.
Our team will be in contact with you to provide an update.
Regards
Standard Bank Hello Peter Team
***
NL
Ndinae L's updateReviewer Update
25 May 2023, 10:00Am still waiting for feedback from standard bank
NL
Ndinae L's update25 May 2023, 10:00
Reviewer Update
Am still waiting for feedback from standard bank
Standard Bank's replyOfficial
25 May 2023, 10:06Dear Ndinae
Thank you for flagging this matter with us once more. We will request our investigators to provide us with feedback.
Kindly await our agents call.
Regards
Standard Bank Hello Peter Team
***
Thank you for flagging this matter with us once more. We will request our investigators to provide us with feedback.
Kindly await our agents call.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 May 2023, 10:06
Official
Dear Ndinae
Thank you for flagging this matter with us once more. We will request our investigators to provide us with feedback.
Kindly await our agents call.
Regards
Standard Bank Hello Peter Team
***
Thank you for flagging this matter with us once more. We will request our investigators to provide us with feedback.
Kindly await our agents call.
Regards
Standard Bank Hello Peter Team
***
NL
Ndinae L's updateReviewer Update
01 Jun 2023, 19:54I haven’t received any feedback from standard bank no call no email no sms no nothing, such a poor service, I think i should move from this stupid bank, i have been with this bank for more than 10 years but they can’t assist with little things like this, am very dissapointed with ur service.
NL
Ndinae L's update01 Jun 2023, 19:54
Reviewer Update
I haven’t received any feedback from standard bank no call no email no sms no nothing, such a poor service, I think i should move from this stupid bank, i have been with this bank for more than 10 years but they can’t assist with little things like this, am very dissapointed with ur service.
NL
Ndinae L's updateReviewer Update
01 Jun 2023, 20:05Since December 2022 I have been asking for same thing , nothing happened, standard bank is failing to do it, they are intentionally ignoring my request, am so fed up with standard bank service, do not buy a car with standard bank finance so annoying. I will move to another bank. Am tired.
NL
Ndinae L's update01 Jun 2023, 20:05
Reviewer Update
Since December 2022 I have been asking for same thing , nothing happened, standard bank is failing to do it, they are intentionally ignoring my request, am so fed up with standard bank service, do not buy a car with standard bank finance so annoying. I will move to another bank. Am tired.
Standard Bank's replyOfficial
02 Jun 2023, 07:13Good Day Ndinae
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 07:13
Official
Good Day Ndinae
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Jun 2023, 08:27Hello Ndinae
We have requested our team to follow-up on this matter.
Kindly await feedback from one of our consultants
Kind RegardsStandard Bank Hello Peter Team
***
We have requested our team to follow-up on this matter.
Kindly await feedback from one of our consultants
Kind RegardsStandard Bank Hello Peter Team
***
Standard Bank's reply03 Jun 2023, 08:27
Official
Hello Ndinae
We have requested our team to follow-up on this matter.
Kindly await feedback from one of our consultants
Kind RegardsStandard Bank Hello Peter Team
***
We have requested our team to follow-up on this matter.
Kindly await feedback from one of our consultants
Kind RegardsStandard Bank Hello Peter Team
***
NL
Ndinae L's updateReviewer Update
06 Jun 2023, 11:05I haven't been assisted by standard bank still. If this week ends b4 i received the fixed rate proof document am moving to another bank, please don't buy a car with standard bank vehicle finances their service is veru bad.
NL
Ndinae L's update06 Jun 2023, 11:05
Reviewer Update
I haven't been assisted by standard bank still. If this week ends b4 i received the fixed rate proof document am moving to another bank, please don't buy a car with standard bank vehicle finances their service is veru bad.
Standard Bank's replyOfficial
06 Jun 2023, 11:15Dear Ndinae
We sincerely apologize for the delay in resolving this matter.
Please note that we will share this feedback with the consultant dealing the matter.
Our team will be in touch.
Kind RegardsStandard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
Please note that we will share this feedback with the consultant dealing the matter.
Our team will be in touch.
Kind RegardsStandard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2023, 11:15
Official
Dear Ndinae
We sincerely apologize for the delay in resolving this matter.
Please note that we will share this feedback with the consultant dealing the matter.
Our team will be in touch.
Kind RegardsStandard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
Please note that we will share this feedback with the consultant dealing the matter.
Our team will be in touch.
Kind RegardsStandard Bank Hello Peter Team
***