Vehicle Finance With Standard Bank

Standard bank is the worst when it comes to Vehicle and assets finance. In 2020 I've app**** for a hoilday payment on ym VAF during the lock down. My debit order was canceled, I had to call in to reactivate the debit order which was not done, so I've had to manually do an eft to my VAF account. I've made calls to the call center numerous times to activate my debit order but it was never done. I've been into the Standard bank Cornubia brance in Durban to try and resolve this issue. I spent hours at the bank on the phone with the call center. At that point my account was apparently handed over as it was supposedly in arrears. I have received no correspondence from the bank stating that my account was over due. I continued making manual payments and calling/emailing the bank, with no response. I'm March I was contacted ONCE by someone from Allen and attorneys saying that my account is in arrears. I explained the problem to them and had no correspondence thereafter until I contacted the attorney as the the bank advised that could not help me as the account was with the attorney. Back and forth with emails with Allen and attorneys, eventually they stopped responding to my mails. When I called in, I was advised that my account was back with the back. Only to find out that the bank handed it over to bank biz solutions. Give cell phone numbers to contact this company, but no one has any knowledge of anything so alternate numbers are give. My car was picked up by the sherif and when I go into the bank they can not assist me.

I've been to standard bank at fourways crossing in jhb. No one at the brach can assist with Vehicle accounts. An email was sent to someone higher. I was told I'd get feed back in a hour. It's been a few hours, the bank has closed and I still have no way forward. This is a mess up on the banks side and they refuse to be of any assistance. I was embarrassed at work when my car was taken, left with no way to get home, no prior notice to make arrangements. Now I'm running around and dealing with people who have no idea how resolve this matter. My credit score had been affected negativly because of this issue. And there's is absolutely no one at standard that's getting back to me with any sort of way forward

As for the legal department in durban. I was given their number which continues to ring with no answer... This is unacceptable from such an established bank.