LI
Lucille I
1 reviews | Active since May 2016
21 Sept 2024, 05:52
Vehicle Finance - Poor Experience
I settle my vehicle Wednesday already, and it's still reflecting as active.
How long does it take for your systems to balance in order for my vehicle account to actually reflect correctly?
When calling for a settlement letter, I had to also wait incredibly long just for something to take so long just to process a settlement letter.
I initially wanted to pay off the shortfall, but the associated process was really overly complex, which didn't seem worth the effort to me.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
21 Sept 2024, 09:09Dear Lucille
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Sept 2024, 09:09
Official
Dear Lucille
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
LI
Lucille I's updateReviewer Update
23 Sept 2024, 09:16Hi,
Thank you for your response.
Please note that I saw a missed call on my phone on Saturday, however, there was no follow up email to indicate that you tried calling.
I hope to see the remaninging amount settled, as it's still showing as active on my banking app.
Thank you for your response.
Please note that I saw a missed call on my phone on Saturday, however, there was no follow up email to indicate that you tried calling.
I hope to see the remaninging amount settled, as it's still showing as active on my banking app.
LI
Lucille I's update23 Sept 2024, 09:16
Reviewer Update
Hi,
Thank you for your response.
Please note that I saw a missed call on my phone on Saturday, however, there was no follow up email to indicate that you tried calling.
I hope to see the remaninging amount settled, as it's still showing as active on my banking app.
Thank you for your response.
Please note that I saw a missed call on my phone on Saturday, however, there was no follow up email to indicate that you tried calling.
I hope to see the remaninging amount settled, as it's still showing as active on my banking app.
LI
Lucille I's updateReviewer Update
23 Sept 2024, 09:58Hi,
Thank you very much.
I appreciate it.
Thank you very much.
I appreciate it.
LI
Lucille I's update23 Sept 2024, 09:58
Reviewer Update
Hi,
Thank you very much.
I appreciate it.
Thank you very much.
I appreciate it.
LI
Lucille I's updateReviewer Update
23 Sept 2024, 10:30Hi,
Yes, you're more than welcome to call.
Yes, you're more than welcome to call.
LI
Lucille I's update23 Sept 2024, 10:30
Reviewer Update
Hi,
Yes, you're more than welcome to call.
Yes, you're more than welcome to call.
Standard Bank's replyOfficial
25 Sept 2024, 14:02Dear Lucille
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 14:02
Official
Dear Lucille
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Sept 2024, 10:45Dear Lucille
Today, our staff attempted to call you, but the call keeps cutting off.
To conclude this situation, please confirm a time that works for you so we can get in touch with you.
Eagerly awaiting your reply.
Kindest regards,
Standard Bank Hello Peter Team
***
Today, our staff attempted to call you, but the call keeps cutting off.
To conclude this situation, please confirm a time that works for you so we can get in touch with you.
Eagerly awaiting your reply.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Sept 2024, 10:45
Official
Dear Lucille
Today, our staff attempted to call you, but the call keeps cutting off.
To conclude this situation, please confirm a time that works for you so we can get in touch with you.
Eagerly awaiting your reply.
Kindest regards,
Standard Bank Hello Peter Team
***
Today, our staff attempted to call you, but the call keeps cutting off.
To conclude this situation, please confirm a time that works for you so we can get in touch with you.
Eagerly awaiting your reply.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Oct 2024, 13:00Dear Lucille
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Oct 2024, 13:00
Official
Dear Lucille
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***