Vehicle Finance listed when payment was made, bank too *********** to allocate payment

I found out on the 5th of January that my vehicle finance installment had not been allocated. I provided the consultant with the reference number whereafter she advised that I need to respond to an email that she will send which I never received. I thought that the reference number provided allowed her to allocate my payment.

I however received a call yesterday again advising that I should make another payment and then they will then allocate the initial payment that was made on the 28th of December. WHY must I make another payment went Standard Bank debited my account on the 28th of December. I was then again advised that I need to respond to an email from this consultant, no email was received. I then contacted Standard Bank again and surprise the email address was captured wrong, very ***********. I then received the email and sent the statement. This morning I was advised they cannot open the statement and in the interim received yet another call from a different consultant advising me I am behind on my installment. I have also been advised that no one can guarantee that my credit profile has not been affected. I have been with Standard Bank for three months and this is disgusting. I have had vehicle finance since I was 21 and have never missed a payment in my life not through covid or maternity leave. Now I am basically told I am a bad payer and that I am listed for a payment that has been made. I want to move away from Standard Bank as this is absolutely disgusting I cannot do business with a bank that cannot even allocate a payment correctly then demands I pay again and lists me after I have provided all the necessary information to show that they are at fault. Only this bank will punish you for their incompetence.