Vehicle Finance ***********, system that is only collection focused , giving customers products without their consent or clients full information.

I have been paying my car with Standard bank for over 3 years ,the past month I received a sms that I must submit my insurance papers to prove I still have insurance.The only form of communication was through an SMS no phone call unfortunate because i was hospitalized i couldn't i dint have facilities that were going to assist me provide those things needed.Standard bank took it upon themselves to take an insurance on my behalf without my concern or any details that will enable me to be compliantly covered.When i was able to do all the required things they wanted,I was told to call Hollard to cancel the insurance they took the initiative to make but on ending it I have to encounter cost I have nothing to do with. Hollard took me from pillar to post until a knowledgeably person gave me the right information that I must call STB brokers they will do it for ,which they did.I was advised that the R5Im exp00+- will be reversed from the vehicle finance ,which is not the case to date.Besides that daily I getting calls from STD bank which I explain the same thing every day which I am told its an automatic system dial and what irritates me the most is I have asked one of the call center agents if I should ask for that reversal from STD bank broker and she said no it will be done automatically,its been 2 weeks and its still not done.Its shocking to see the systems in place for collecting installment(automatic dial) and there is no such statement when insurance doc's are required to an extend that standard bank clients are given products without their consent or any person making an initiative to call me,i feel this was a sales pressure that STD bank employees are willing to open policies without having full details of the vehicle,its parking during night and day etc.......

daily I'm told the same thing and each call center agents promises me that it has been noted on comments or whatever system you are using to put such thing but still i get calls that are unnecessary and disturbing

This kind of service is not what you would expect from a big respectable bank such as standard bank.

I need this to come to an end as i have been promised but no one is keeping their promises.