HO
Hendrik O
1 reviews | Active since May 2012
08 Dec 2025, 13:53
Vehicle finance double debit orders
I have my vehicle financed through Standard bank and with the interest rate change there was a glitch on Standard bank side and the debit order didn't go off. I called in and confirmed that the debit order would be re-run. On the 3rd of December 2025 the debit went off and again on 4th December 2025. Due to this it leaves me in quite a financial predicament with interest charges I now have to pay on my bank account, will Standard bank re-imburse me for the charges and when can I expect the debit order to be reversed or refunded?
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
08 Dec 2025, 14:08Good day Hendrik,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Dec 2025, 14:08
Official
Good day Hendrik,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***