KD
Kim D
1 reviews | Active since Apr 2013
17 Mar 2021, 15:29
Vehicle finance doesn't answer
I app**** for vehicle finance online, was approved. The SMS said to call them with the reference number. I have tried calling twice today, first time spent over hour waiting, second time 35 minutes. No one answers. I ask your Facebook page to for help and they give me the same number to call without even reading that I just spent hour and half of my time and no one answers. All I want to find out is the interest rate and repayment amount. As a standard bank customer I'm incredibly disappointed that no one answers
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Replies (2)
Standard Bank's replyOfficial
18 Mar 2021, 04:39 Hello Kim, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply18 Mar 2021, 04:39
Official
Hello Kim, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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KD
Kim D's updateReviewer Update
18 Mar 2021, 10:05Disappointing reply. I have been a long standing customer and this is how you treat me. I have tried again this morning to get hold of vehicle finance and waited for 45 minutes and no answer. I guess I will need to go to another finance company. No point preapproving me and then a customer cant get hold of the department?
KD
Kim D's update18 Mar 2021, 10:05
Reviewer Update
Disappointing reply. I have been a long standing customer and this is how you treat me. I have tried again this morning to get hold of vehicle finance and waited for 45 minutes and no answer. I guess I will need to go to another finance company. No point preapproving me and then a customer cant get hold of the department?