1 reviews | Active since Jan 2013
Vehicle Finance Division - 1 year plus of poor service
<p>I have been struggling for a year to get Standard Bank Vehicle Finance to send my statements via email AND to change my address. I went to Standard Bank Howard Centre in Pinelands with my proof of address, change of name, etc which they copied and sent on.</p> <p>I received a call from VF who confirmed that my statements will be electronic and my address etc has changed as they could see the documents from Howard Centre Branch. Now i received the electronic statement but to my dismay, my surname and address are still unchanged. My hellopeter account will reflect how often i have submitted a complaint about them and how often they have promised to rectify. They never do. How inefficient mustnt you be to not be able to change and surname and address if you have been provided with the paperwork? I refuse to go back to the bank. I will see if I can rather find a way to move my finance. This is the very reason that Standard Bank is the ONLY bank i didnt apply to for a home loan. I approached all banks but standard bank because i do not trust their efficiency. They are worse than government departments.</p>
Good day Ruwaidah
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Ruwaidah
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Believe it or not, to date my details are all still incorrect. going back into history Standard Bank has called me and promised to resolve this and to date, my details are still wrong. it is 1.5 years already and they cannot sort simple things out. I have given them all paperwork they have required to date and still nothing changes. It is concerning that one has to do business with a bank who cannot get simple things right and i dont believe doing any future business with them is optional. You want a bank that can get the basic right especially when by law they are required to use your most recent personal data. No data integrity. No follow-through.
Believe it or not, to date my details are all still incorrect. going back into history Standard Bank has called me and promised to resolve this and to date, my details are still wrong. it is 1.5 years already and they cannot sort simple things out. I have given them all paperwork they have required to date and still nothing changes. It is concerning that one has to do business with a bank who cannot get simple things right and i dont believe doing any future business with them is optional. You want a bank that can get the basic right especially when by law they are required to use your most recent personal data. No data integrity. No follow-through.