EJvR
Elzani Janse van Rensburg

1 reviews | Active since Sept 2024

05 Sept 2024, 09:42

Vehicle Finance Disappointment

If I could give 0 I would.... I have vehicle financed by Standard Bank for over a year now.. and from start go I have just had problems. Firstly they never too the first two debit orders.. which I loaded and confirmed on my banking app. I as client phoned and asked why it has not gone off where I was advised that it is a technical error and that it would be fixed... They fixed the debit order but takes a different amount every month. And then phones and says the car is in arrears and accumulates interest daily.. No one at the bank themselves know what's going on and they don't assist in anything.. Very eager to send lawyers letters for their own errors. I would not advise anyone to finance anything with Standard Bank. I have been a loyal client banking with them since I opened my first account but I am moving.

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Replies (2)
Standard Bank
Standard Bank's reply05 Sept 2024, 09:52
Official
Good day Elzani.

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply06 Sept 2024, 11:26
Official
Good day Elzani.

We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team