Vehicle finance department supports ***** not client

I have had no assistance from Standard bank with resolving this matter and I am considering taking it up with the banking Ombuds for the following reasons: 1. I am the paying client with Standard bank. I was given the highest interest rate possible and treated like a big risk. I have however not defaulted in any capacity. (I reported the issue with the purchased product in 2023.) 2. Standard Bank on the other hand deals with a dealership that must have "paid" for the roadworthy to be passed.( Dekra report has been forwarded to STB. This shows that roadworthy would not have been passed in any capacity.) This to my knowledge would be seen as *****. Although the vehicle has serious accident damage I was told it has no accident history. 3. Whilst knowing that this a problem Standard Bank did nothing to assist their client and it would be interesting to know how many deals Standard Bank has approved for this dealership since the complaint in 2023? It currently feels like getting assistance is impossible. I work more than one job and 12 hour shifts. It is currently a struggle to get to work. It seems like no matter what deceit and ***** occurs, as long as the dealer gets their money and the bank gets paid monthly at a high interest rate no assistance will be provided.