RR
Rune R
1 reviews | Active since Jul 2022
24 Nov 2022, 09:46
VEHICLE FINANCE DEPARTMENT
Vehicle finance: My car was in an accident last week Friday, Insurance wrote it off on Tuesday, I have been struggling since then to get my settlement letter from Standard bank. I have send numerous emails, spend hours holding the line for assistance, Kyle de Jager and Immelda Mapute received direct emails from me, yet chose to ignore my request, as far as Im aware Immelda is a MANAGER - what standards to you guys set for literally every single employee to feel they have the right to ignore clients? come on, I need my Settlement letter TODAY
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
24 Nov 2022, 09:56Hi Rune
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Nov 2022, 09:56
Official
Hi Rune
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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Rune R's updateReviewer Update
24 Nov 2022, 10:51I find it pathetic that your clients needs to run to Hello Peter before they get assistance, I highly appreciate your response and await your speedy assistance with regards to my settlement letter
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Rune R's update24 Nov 2022, 10:51
Reviewer Update
I find it pathetic that your clients needs to run to Hello Peter before they get assistance, I highly appreciate your response and await your speedy assistance with regards to my settlement letter
Standard Bank's replyOfficial
24 Nov 2022, 11:37Hi Rune
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply24 Nov 2022, 11:37
Official
Hi Rune
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Rune R's updateReviewer Update
25 Nov 2022, 12:23Im still waiting for your phone call, this is ridiculous, my monthly installment is due on Monday yet I have no car and NOTHING can get sorted because STANDARD BANK is absolutely proofing how useless they can be
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Rune R's update25 Nov 2022, 12:23
Reviewer Update
Im still waiting for your phone call, this is ridiculous, my monthly installment is due on Monday yet I have no car and NOTHING can get sorted because STANDARD BANK is absolutely proofing how useless they can be
Standard Bank's replyOfficial
25 Nov 2022, 12:41Hi Rune
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply25 Nov 2022, 12:41
Official
Hi Rune
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Rune R's updateReviewer Update
25 Nov 2022, 12:45You said that yesterday as well - yet here I am again
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Rune R's update25 Nov 2022, 12:45
Reviewer Update
You said that yesterday as well - yet here I am again
Standard Bank's replyOfficial
25 Nov 2022, 13:30Hi Rune
Our team is busy with the matter. We will provide feedback once they are done.
Kindest regards,
Our team is busy with the matter. We will provide feedback once they are done.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Nov 2022, 13:30
Official
Hi Rune
Our team is busy with the matter. We will provide feedback once they are done.
Kindest regards,
Our team is busy with the matter. We will provide feedback once they are done.
Kindest regards,
Standard Bank Hello Peter Team