NG
Ntombekaya G
1 reviews | Active since Mar 2013
27 Jul 2022, 09:39
Vehicle Finance application
Can we please get feedback already. We've been clients with std bank for 17 years +, it's taking a week to give feedback wrt to a vehicle loan application.
Email received was loan approved subject to income and work verification which is taking a more than a week. We are hanging not sure what the outcome is. Consultant was supposed to call on the 25th Already still not proper feedback. Applications was done via private banker them also can't escalate the process.
Helpful (0)
Replies (20)0
Replies (20)
Standard Bank's replyOfficial
27 Jul 2022, 09:51Dear Ntombekaya Gatyeni
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Jul 2022, 09:51
Official
Dear Ntombekaya Gatyeni
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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Ntombekaya G's updateReviewer Update
27 Jul 2022, 12:47Thank you, hoping we get a response today still. We're stuck we need to move forward already.
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Ntombekaya G's update27 Jul 2022, 12:47
Reviewer Update
Thank you, hoping we get a response today still. We're stuck we need to move forward already.
Standard Bank's replyOfficial
27 Jul 2022, 12:56Good day Ntombi
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Jul 2022, 12:56
Official
Good day Ntombi
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
NG
Ntombekaya G's updateReviewer Update
28 Jul 2022, 08:00We have been with std bank for 18 years, not once have we skipped a payment. Not once where we didn't make payment to our std bank loans or car finance. Surely that should be taken into consideration when one is applying for a loan. We have been loyal. My husband is employed earns good. The company he is currently working for explainrd to him their system is different. He gets to claim his earnings and they will be paid directly into his account. The statement does show the monthly salary being paid. Surely haven't been with the same bank for so long and never skipped payment should count. We actually miss our old private banker he worked so well with us and he could negotiate good deals.Reply 路 Delete 路 1m
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Ntombekaya G's update28 Jul 2022, 08:00
Reviewer Update
We have been with std bank for 18 years, not once have we skipped a payment. Not once where we didn't make payment to our std bank loans or car finance. Surely that should be taken into consideration when one is applying for a loan. We have been loyal. My husband is employed earns good. The company he is currently working for explainrd to him their system is different. He gets to claim his earnings and they will be paid directly into his account. The statement does show the monthly salary being paid. Surely haven't been with the same bank for so long and never skipped payment should count. We actually miss our old private banker he worked so well with us and he could negotiate good deals.Reply 路 Delete 路 1m
Standard Bank's replyOfficial
28 Jul 2022, 09:15Good day Ntombi
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Jul 2022, 09:15
Official
Good day Ntombi
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Our team is busy with this matter.
We will reach to you as soon as feedback is received.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
NG
Ntombekaya G's updateReviewer Update
28 Jul 2022, 14:23All went well, thank you. Amazing 馃檹馃従
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Ntombekaya G's update28 Jul 2022, 14:23
Reviewer Update
All went well, thank you. Amazing 馃檹馃従
Standard Bank's replyOfficial
28 Jul 2022, 14:57Dear Ntombekaya,
We are glad that you allowed us the opportunity to assists with getting your application reviewed and attended to.
We appreciate you taking the time to share your excellent experience with us...and Amazing is just the word we want to hear from our loyal customers.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad that you allowed us the opportunity to assists with getting your application reviewed and attended to.
We appreciate you taking the time to share your excellent experience with us...and Amazing is just the word we want to hear from our loyal customers.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2022, 14:57
Official
Dear Ntombekaya,
We are glad that you allowed us the opportunity to assists with getting your application reviewed and attended to.
We appreciate you taking the time to share your excellent experience with us...and Amazing is just the word we want to hear from our loyal customers.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad that you allowed us the opportunity to assists with getting your application reviewed and attended to.
We appreciate you taking the time to share your excellent experience with us...and Amazing is just the word we want to hear from our loyal customers.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Aug 2022, 13:34Hi Ntombekaya
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
Standard Bank's reply24 Aug 2022, 13:34
Official
Hi Ntombekaya
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
NG
Ntombekaya G's updateReviewer Update
24 Aug 2022, 15:00Thank you, Banker out of office. All she could tell us they are busy with application. Turnaround would be this afternoon but still got no constructive feedback.
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Ntombekaya G's update24 Aug 2022, 15:00
Reviewer Update
Thank you, Banker out of office. All she could tell us they are busy with application. Turnaround would be this afternoon but still got no constructive feedback.
Standard Bank's replyOfficial
24 Aug 2022, 15:33Hello Ntombekaya
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 Aug 2022, 15:33
Official
Hello Ntombekaya
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
NG
Ntombekaya G's updateReviewer Update
24 Aug 2022, 16:21There's no email
NG
Ntombekaya G's update24 Aug 2022, 16:21
Reviewer Update
There's no email
Standard Bank's replyOfficial
24 Aug 2022, 16:37Good Day Ntombekaya
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 Aug 2022, 16:37
Official
Good Day Ntombekaya
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
NG
Ntombekaya G's updateReviewer Update
25 Aug 2022, 09:14We still haven't received feedback 馃様
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Ntombekaya G's update25 Aug 2022, 09:14
Reviewer Update
We still haven't received feedback 馃様
Standard Bank's replyOfficial
25 Aug 2022, 09:38Good morning, Ntombekaya
We have requested matter be looked into by our VAF team. We should have feedback shortly.
We will advise and engage you.
Kind regards
Standard Bank Help Centre
***
We have requested matter be looked into by our VAF team. We should have feedback shortly.
We will advise and engage you.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Aug 2022, 09:38
Official
Good morning, Ntombekaya
We have requested matter be looked into by our VAF team. We should have feedback shortly.
We will advise and engage you.
Kind regards
Standard Bank Help Centre
***
We have requested matter be looked into by our VAF team. We should have feedback shortly.
We will advise and engage you.
Kind regards
Standard Bank Help Centre
***
NG
Ntombekaya G's updateReviewer Update
25 Aug 2022, 10:10Thank you, we appreciate it. We are left hanging now and not sure what we should do next.
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Ntombekaya G's update25 Aug 2022, 10:10
Reviewer Update
Thank you, we appreciate it. We are left hanging now and not sure what we should do next.
Standard Bank's replyOfficial
25 Aug 2022, 11:06Good Day Ntombekaya
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Aug 2022, 11:06
Official
Good Day Ntombekaya
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
NG
Ntombekaya G's updateReviewer Update
25 Aug 2022, 11:21This is really unfair, was it not a priority before? How do you keep a client waiting for this long. Leaving them hanging on how to plan?
NG
Ntombekaya G's update25 Aug 2022, 11:21
Reviewer Update
This is really unfair, was it not a priority before? How do you keep a client waiting for this long. Leaving them hanging on how to plan?
Standard Bank's replyOfficial
25 Aug 2022, 14:37Hello Ntombekaya
We understand your frustration and can confirm that the team has your application.
Feedback will be provided accordingly. We truly apologize for the delay.
Kind regards
Standard Bank Help Centre
***
We understand your frustration and can confirm that the team has your application.
Feedback will be provided accordingly. We truly apologize for the delay.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Aug 2022, 14:37
Official
Hello Ntombekaya
We understand your frustration and can confirm that the team has your application.
Feedback will be provided accordingly. We truly apologize for the delay.
Kind regards
Standard Bank Help Centre
***
We understand your frustration and can confirm that the team has your application.
Feedback will be provided accordingly. We truly apologize for the delay.
Kind regards
Standard Bank Help Centre
***
NG
Ntombekaya G's updateReviewer Update
25 Aug 2022, 15:41Thank you, we shall be approaching other banking institutions meanwhile too.
NG
Ntombekaya G's update25 Aug 2022, 15:41
Reviewer Update
Thank you, we shall be approaching other banking institutions meanwhile too.
Standard Bank's replyOfficial
25 Aug 2022, 17:24Hi Ntombekaya
This was not the outcome we looking forward to. We trust that we can make right by you, as would not like to lose you as a client.
Kind regards
Standard Bank Help Centre
***
This was not the outcome we looking forward to. We trust that we can make right by you, as would not like to lose you as a client.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Aug 2022, 17:24
Official
Hi Ntombekaya
This was not the outcome we looking forward to. We trust that we can make right by you, as would not like to lose you as a client.
Kind regards
Standard Bank Help Centre
***
This was not the outcome we looking forward to. We trust that we can make right by you, as would not like to lose you as a client.
Kind regards
Standard Bank Help Centre
***