1 reviews | Active since Dec 2019
VEHICLE FINANCE ******* and NON-COMPLIANCE WITH NCA
I took a vehicle finance with Standard Bank 10 November 2023 for principal debt of R580 000, 3 workings days later, i requested a settlement letter. To my surprise, the settlement value is now R602 000 for a loan that is 3 days old. Upon enquiry what the additional amount is for, their own agents couldn't clearly provide this, I was told its for admin/initiation fees, which i know for sure is about R1300 (R1500 at most), after i disputed that i was then told its interest for early settlement. How??? R20 000 in 3 days????I then informed them that I am still within the cooling off period which allows me to terminate the contract and I was told the penalty fee would BE R2500 for a cancelation and the Dealership would need to reimburse the bank R580 000. However this process needs to be through the dealership. How does this make sense? If I settle myself, i have to pay R603 000 (R20 000 interest), but if i terminate the contract through a Dealership, they need to only pay R580 000 and R2500 penalty fee, which i will be liable for.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support.
Regards
Hello Peter Team
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support.
Regards
Hello Peter Team
