Vehicle Finance

I got a car via Standard bank finance my contract was flexible as I was self employed so I would pay double sometimes or pay lump sum. COVID happened business was not good. I didn't afford to pay the car from last year November. On the 1st November this year without any communication the car was repossessed and I was not even given the arrear amount. I tried following up this week for payments options but I am told they are still drafting letters which will take 7 days for me to know my payments options. This week I received the money that I wanted to put into the arrear amount but no one is telling me how much is owed. I already paid a lot of money on that car to just let go like that. Can anyone give me a tangible answer so that I can pay and get my car back