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Nazir A

1 reviews | Active since Feb 2018

15 Feb 2018, 19:43

Vehicle finance

I am writing this letter to explain the anger I have with standard Bank. I have been banking with the Bank from the time I have opened my business acc which is 15 years, and on the 12/02/2018 I went to a car dealership to apply for finance for a car. My application was declined but Absa and WestbWestbank approved finance for me. So is Standard bank for the rich only? Now does this make sense? The bank I bank with cannot help me. Also previously they stole a R1000 from my account and it took a month for them to put it back. I am really angry and would appreciate your response to why you couldn't finance me but other banks are willing to.

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Replies (3)
Standard Bank
Standard Bank's reply16 Feb 2018, 06:36
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Nazir A's update19 Feb 2018, 20:36
Reviewer Update
I would just like to know how LONG is your shortly as it has been 4 days now and I have not received a response from your "resolution consultants".this is pathetic service. Your ads ask the public "what's yout next" my next would be to find another bank.if I do not receive a call or any response from you by 9am I will be contacting Richard Dunn the executive ,Chris nissen director and Sim tshabalala group chief executive.
Standard Bank
Standard Bank's reply20 Feb 2018, 00:35
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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