SM
Salome M

1 reviews | Active since Feb 2015

09 Nov 2021, 08:49

Vehicle Finance

My mother has a vehicle financed by Standard Bank, and she has been receiving calls that she has missed 2 payments from a certain Darly. We have sent the proof of payments to this Darly's emai, but the calls have not stopped, and she is is receiving threatening sms.

I have called the Standard Bank Vehicle call centre, 3 times this morning. Spoke to Siphesihle, who can me this email: ***. And it came back un-delivered. Spoke to Thabiso, who gave me this email: ***, got the same response, un-delivered.

I am not getting help from Standard Bank Vehicle call centre, they all telling me that my mother must call them, and she has, they took her from pillar to post, and now they doing the same with.

Can you please help.

Regards

0
Replies (1)
Standard Bank
Standard Bank's reply09 Nov 2021, 13:09
Official
Dear Salome M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
***