Vehicle & Asset Finance - without question, the worst department

Vehicle & Asset Finance

This is, without question, the worst department I have ever had to deal with. There is a complete lack of accountability—calls and emails go unanswered, and responsibility is consistently deflected under the guise of “technical issues.”

There is no clear ownership of problems and no definitive resolution provided. As a banking institution, it is deeply concerning that Vehicle & Asset Finance is unable to action debit orders correctly on the agreed dates. Errors occur repeatedly, and it is always the customer who is forced to follow up, phone in, and correct mistakes that should never have happened in the first place.

The experience has been frustrating, time-consuming, and entirely avoidable. Had I known the level of inefficiency and poor service I would encounter, I would never have chosen this provider.