Vehicle asset finance incompetence

<p>Good day,</p> <p>I have been in contact with Standard Bank for the past 3 months trying to freeze my account. I have submitted all the relevant documents repeatedly after being asked to do so by various people. Despite calling, following up, complying, resubmitting and being told that it was approved, and asking for the amendment form to be sent, it still escalated to late stage. Now I am being told that I simply did not pay for 3 months and was informed of an outcome in November which is not true. Standard Bank has not treated me fairly and there is no evidence of this supposed attempt to inform me of an outcome. The only outcome I was informed of was that it was successful. No further action was initiated despite me following up. They are now saying they can not assist me. Throughout I have been told that the problem is with Standard Bank. Someone is trying to cover up that they are not doing their job. I need this to be properly resolved. </p>