Vehicle Asset Finance Failure

Standard Bank VAF

I am so unhappy with the service I have been receiving with standard bank, they have been completely unhelpful thus far, even after submitting my complaint to their complains email, I am still yet to receive anything from them. Right now it feels like standard bank doesn't care about their clients. All I have been asking for is a payment holiday on my car for three months and everyday I have to call and follow up and everyday I sent the documents required and everyday I follow up they tell me they haven't received them and i need to send them to with a different reference, I have the chain of all the emails I have sent, since January and I am still waiting for a resolution. they go on radio saying clients shouldn't reverse debit orders and run away from paying their debts but instead ask for a holiday, but when you do you are sent from pillar to post. I was told in January that I would get an answer by the 4th February 2020, now i am told that I need to wait until the 24th of February but what must happen when they reject my request last minute and I cant pay my car on the 27th. Can someone please get back to me and tell me when they are going to attend to my request and why i need to keep sending the same email everything I call.