Vehicle asset finance bad service

I have been calling and emailing the Vehicle Asset finance department to clear me off my debt review status. I want them to debit directly from my account. I have sent a clearance letter and they asked me for a form and screenshot I don't have. The consultants are unfriendly and call waiting be answered is close to an hour

I have received bad service after the next and I keep communicating and Standard doesn't reciprocate.