Vehicle and Financing department - Terrible service, no feedback when taking money that doesn't belong to them!

Absolutely terrible customer service!!!! They deduct an amount for car insurance that I don't have with them, no prior communication about needing confirmation of insurance. Just taking a large amount out of my bank account. Now I have to phone around being told to contact all these numbers spending almost R100 on airtime, keep getting cut off or put on hold. Then eventually tell me I have to wait 14 working days for my own money, that was taken without my approval. I keep getting told they going to call me back and still waiting for a phone call. I have never had any issues with Standard bank before and to experience something like this makes me really contemplate changing banks where I will get better service. After 7 working days of calls made, I have received some confirmation today after getting very upset. Fingers crossed my money will be in my account tomorrow. Otherwise it's me and them again.....So tired of fighting over my own money.