Vehicle and asset ****

An amount of R1513.31 was debited to my vehicle and asset account without my permission. This was apparently for insurance. Even though I already have comprehensive cover for my vehicle, standard bank just debited my account. I've emailed proof of my insurance to so many different standard bank employees, but still the amount has not been refunded to me. Standard bank employees cannot answer any of my questions. I will never used them for vehicle finance again! How did they even determine the amount for my insurance without asking me personal profile questions, like every other insurance company would do. Pathetic!