Vehicle and Asset Finance Experience is pathetic!!!!

<p>I had a case where ibought a brand new vehicle in November last year.</p> <p>first, the contract was loaded incorrectly - the debit order was never loaded and the consultant told me that I woudl be due to pay on the 25/01/2017. the account was never loaded for payment and then i was told it was in arrears!!!</p> <p>It so happened that the car was defective and the deal had to be cancelled....after more than 16 calls and 30 e-mails, I managed to get a verification that the cancellation request was received.</p> <p>i have tried my best but cannot get a cancellation letter with banking details and the amount to be paid. Here I am begging to pay the bank and they seem to not want my money?!!! Over and above this, the service and conflicting information makes me have to tell the same story over and over again.</p> <p>all i need now is a letter stating what the cancellation amount due is and the banking details - apparently thsi takes 10 days!!!! all thsi while, I have no vehicle!!!</p> <p>i have NEVER had such horrible sevice from any institution and least expected it as a private banking client for more than 10 years. I will make a point of never supporting this bank again. The experience has been traumatic!</p>