Vehicle and Asset Finance

I have a car financed through Standard Bank. I've called TWICE earlier this year and both times had a call center agent confirm my last car payment is in November 2018. I wanted to pay settlement in May and was told the settlement amount would be the same as what the installments would add up to.

I call today to make sure the final payment s next month- sit on hold for 40 minutes and counting (currently on hold now), to be told my last payment is January 2019. Because I requested a respread of payments. WHICH I NEVER DID.

Now 45 minutes on hold, with no solution. I refuse to pay an extra 3 installments when I have a direct debit and payment history of every payment ever made, and not 1 ever skipped!