VEHICLE

previously I app**** for payment holiday for my car in march due to the pandemic, I submitted everything they requested and it was approved only to find out they still deducted in April 2020 and I called them asking why did they deducted and said their system is slow and all that, for the whole three months I to do the reversal from April ,May and June. In may I was called by their agent since I was complaining about the deduction that was happening whereas my payment holiday was approved ,he apologized on behalf of standard bank and the agent even ask me if I will like to extend my payment holiday and I said yes At the end of June I received a proof that my application was approved the past three months same weekend I called them to check if the extension of my payment holiday is approved and the agent I was talking to said yes and they will start deducting in 15 November 2020. July they didn't deduct ,August they didn't deduct again to show that its true that it has been approved ,now towards the end of September I received a call from the debt collectors saying I have missed two months payment on my car instalment .My question was why did standard bank deduct if my application was not approved ,so i told those collectors that i app**** to the payment holiday and it was approved and they said i must call standard bank to send me proof that my application was approved . I called standard bank asking them about the debtors that are busy calling everyday 4 times a day telling me my car has outstanding payment whereas an agent told me it has ben approved and yes they are not even deducting as a proof that its true. I request a proof from the agent and they said they will send within 7 working day but they didn't send, called them again, explaining the same story over and over ,the agent i was talking to was in a hurry to help and was so impatient talking to me and she said she will send me proof within 7 working days at the same time I'm still receiving calls from debtors harassing me everyday calling me 4 to 5 times a day ,telling them that I'm waiting for the bank to respond but they r calling like I'm a *****. Finally I received a proved of approval what ever was written they was not what I said or told by the previous agent but i sent them to the debtors to show that I have been talking to the bank even though the information there is opposite. STANDARD BANK is frustrating me I'm their client but they treat me like I'm a no body. They started deducting for the car this months as agreed with the bank and agent of which it shows it was approved . Today i call them to request for the settlement on my car ,i was transferred from one agent to the next i spoke to almost 5 agents and she said i have a month that I debtors says i owe but i told her the story again but still didn't give my settlement amount for the car and she transferred me to the six agent and she said she will let someone else call me about the settlement . why is it so difficult to get a settlement amount . I'm very disappointed with standard bank . a client must suffer to get a settlement amount by then I'm using my airtime . IYO IM VERY DISAPPOINTED .THEY DIDNT EVEN GIC A REFFERANCE NUMBER AFTER A CALL