KS
Khethobole S

1 reviews | Active since Oct 2016

14 Apr 2026, 12:24

Vehicle Account Settlement

After sagreeing to settle arrears worth about R80 000 and forward paid the remaining installment which ends in July 2026, the bank moved to rearrange my account and inreased the arrears. I had opted to settle the account before July 2026. They game me a new settlement agreement worth the value above the remaining balance when the original contract is followed. What should have happened is that the arrears be cancelled and forward payments of R7400 be effected in the remaining balnce of R60 000. Instead the bank increased the arrears and immediately charged exorbitant intersts. They further moved to arrange a new settlement agreement worth the va;ue above the remaining balance, with the installment increased, interests not mentioned, arrears increased and are thus effectively forcing me to go into an agreement with them against my willingness to settle the entire account including the balloon payment within a month. Accumulation of arrears was hidden from me and the bank consistantly refused to give me the financial statement. This practise should be subject to investigations as i have made numerous request to get this information. They only gave me the financial statement after repossessing the car and promised to return it once my paymnet of R140 000 reflect on thir account. However, at the moment they are still refusing and forcing me to be their slave through the new ridiculous arrangement. What is particulaly surprising is that upon makin arrangements to settle the arrears including future installment and later the balloon, the bank swiftly moved to repossess the car the following morning.

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Replies (5)
Standard Bank
Standard Bank's reply14 Apr 2026, 12:45
Official
Dear Khethobole, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 Apr 2026, 14:13
Official
 Dear  Khethobole,

Please note that our Complaints Resolution Team has already logged this case.

This dedicated team will be in contact with you to provide further feedback.

Wishing you a great day further.

Kindest regards
Standard Bank Hello Peter Team 
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KS
Khethobole S's update15 Apr 2026, 10:21
Reviewer Update
Good day,

Kindly note that the person I am in contact with insist on their unfair arrangement. If you do not mind I can share both the financial statement and the settlement arrangement. I asked them how much should I pay in total to settle this matter, I am not getting a response. Instead, I am forced to sign the contract before collecting the car.

I view this as a deliberate move to commit to a financial *******. What if I could not read the statement? I woulkd be ****** this horribly. Payimg additional R100 000 above the future value of the car from the initial contract. I already incurred enough unjustifiable interests for one to be patient. Who knows what is next the bank will do.

I launched the complaint on Monday and since then I have not received a call as promised.

If you do not mind I can share the statement and the settlement arrangement for your review - it is beyond shocking.

KS
Khethobole S's update16 Apr 2026, 14:24
Reviewer Update
After all the engagement with Standard Bank, the mediation team has reached out. However, the team responsible for the account is keen in robbing me. I need help with whom can I sahre my financial statement and the settlement order the bank has filed.
I would like to have someone reviewing and advise if I am seeing things differently.
I am heading to the Head Office of Standard Bank tomorrow morning, thereafter I will visit their legal offices in 5 Simmonds street.
I need help with review of documents in my position. In my view, I am ****** over R130 000. Why do not they want me settle this matter cash and seal this contract. I need help.

Standard Bank
Standard Bank's reply19 Apr 2026, 15:45
Official
Dear  Khethobole, 

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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