WN
Wendy N
1 reviews | Active since Jan 2018
13 Apr 2022, 09:42
VEHICLE ACCOUNT NOT CLOSED, LOGBOOK NOT DELIVERED
I settled my vehicle finance on the 30th of March 2022 and was advised a request to close the account was logged under ref *** and would be closed on the 12th of April 2022. I last spoke to Tayyibah Sickles on the 11th of April 2022 at 11h09am who sound promising to resolve the matter. To Th surprise when I call this morning no one seems to know anything. The last consultant I spoke to just transferred to me back to IVR . The incompetency of the consultant is appaling. Why the hell do consultants not make note s on the system so that the next person will know what is going on. The frustration of having to repeat myself each time I call is annoying.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
19 Apr 2022, 13:38 Good day Wendy
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Apr 2022, 13:38
Official
Good day Wendy
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Standard Bank Help Centre
***
WN
Wendy N's updateReviewer Update
20 Apr 2022, 04:49On the 12th of April at 08h20am Xoliswa Lukhele sent me an email that the account was closed and to my surprise yesterday Refiloe Matlou says I am owing R960. My question how am I owing when I paid the exact amount quoted on the settlement letter and when I was told that the account was closed. I have sent numerous emails to Standard Bank and no one has came back to me to explain what is going on. Tayyibah Sickles last said the Hollard premium would be reversed and till to this day she has not said anything to me.
WN
Wendy N's update20 Apr 2022, 04:49
Reviewer Update
On the 12th of April at 08h20am Xoliswa Lukhele sent me an email that the account was closed and to my surprise yesterday Refiloe Matlou says I am owing R960. My question how am I owing when I paid the exact amount quoted on the settlement letter and when I was told that the account was closed. I have sent numerous emails to Standard Bank and no one has came back to me to explain what is going on. Tayyibah Sickles last said the Hollard premium would be reversed and till to this day she has not said anything to me.
WN
Wendy N's updateReviewer Update
20 Apr 2022, 04:51Lukhele, Xoliswa XN <***> | Wed, Apr 13, 9:36 PM (7 days ago) | |
to Stan, me, Customer
to Stan, me, Customer
Good evening
Account is paid up however the Hollard premium still needs to be reversed.
FROM: LUKHELE, XOLISWA XN
SENT: TUESDAY, 12 APRIL 2022 08:20
TO: SBIB, STAN SBIB <***>
SUBJECT: ACCOUNT CLOSED - PLEASE REVERSE HOLLARD PREMIUM
GOOD MORNING
ACCOUNT CLOSED, PLEASE REVERSE HOLLARD PREMIUM.
THANKS
Kind Regards
| Xoliswa Lukhele
PBBSA Operations / Vehicle and Asset Finance – Service Fulfilment
Tel +***5 / www.standardbank.com
Standard Bank / South Africa / A member of Standard Bank Group
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PBBSA Operations / Vehicle and Asset Finance – Service Fulfilment
Tel +***5 / www.standardbank.com
Standard Bank / South Africa / A member of Standard Bank Group
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WN
Wendy N's update20 Apr 2022, 04:51
Reviewer Update
Lukhele, Xoliswa XN <***> | Wed, Apr 13, 9:36 PM (7 days ago) | |
to Stan, me, Customer
to Stan, me, Customer
Good evening
Account is paid up however the Hollard premium still needs to be reversed.
FROM: LUKHELE, XOLISWA XN
SENT: TUESDAY, 12 APRIL 2022 08:20
TO: SBIB, STAN SBIB <***>
SUBJECT: ACCOUNT CLOSED - PLEASE REVERSE HOLLARD PREMIUM
GOOD MORNING
ACCOUNT CLOSED, PLEASE REVERSE HOLLARD PREMIUM.
THANKS
Kind Regards
| Xoliswa Lukhele
PBBSA Operations / Vehicle and Asset Finance – Service Fulfilment
Tel +***5 / www.standardbank.com
Standard Bank / South Africa / A member of Standard Bank Group
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PBBSA Operations / Vehicle and Asset Finance – Service Fulfilment
Tel +***5 / www.standardbank.com
Standard Bank / South Africa / A member of Standard Bank Group
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Standard Bank's replyOfficial
21 Apr 2022, 10:27 Good day Wendy
It is my pleasure to attach the copy of your paid-up letter as requested.
Please note that I still await the below details:
- The branch staff members name and surname
- The staff members IBT number
- Their contact details
The reason the above information is required, is for the branch staff member to sign and account for the documents once they arrive and contact you with feedback to collect the documents.
This helps us to trace who signed for the documents at the branch.
May you provide us with the requested information, or an alternative address to receive the documents.
I await your response.
Kind Regrads
It is my pleasure to attach the copy of your paid-up letter as requested.
Please note that I still await the below details:
- The branch staff members name and surname
- The staff members IBT number
- Their contact details
The reason the above information is required, is for the branch staff member to sign and account for the documents once they arrive and contact you with feedback to collect the documents.
This helps us to trace who signed for the documents at the branch.
May you provide us with the requested information, or an alternative address to receive the documents.
I await your response.
Kind Regrads
Standard Bank Help Centre
***
Standard Bank's reply21 Apr 2022, 10:27
Official
Good day Wendy
It is my pleasure to attach the copy of your paid-up letter as requested.
Please note that I still await the below details:
- The branch staff members name and surname
- The staff members IBT number
- Their contact details
The reason the above information is required, is for the branch staff member to sign and account for the documents once they arrive and contact you with feedback to collect the documents.
This helps us to trace who signed for the documents at the branch.
May you provide us with the requested information, or an alternative address to receive the documents.
I await your response.
Kind Regrads
It is my pleasure to attach the copy of your paid-up letter as requested.
Please note that I still await the below details:
- The branch staff members name and surname
- The staff members IBT number
- Their contact details
The reason the above information is required, is for the branch staff member to sign and account for the documents once they arrive and contact you with feedback to collect the documents.
This helps us to trace who signed for the documents at the branch.
May you provide us with the requested information, or an alternative address to receive the documents.
I await your response.
Kind Regrads
Standard Bank Help Centre
***
WN
Wendy N's updateReviewer Update
25 Apr 2022, 08:39Nxumalo, Vutivi V <***> | Apr 16, 2022, 10:24 AM (9 days ago) | |
to Tayyibah, me
to Tayyibah, me
Good day,
Kindly note that you can forward through to the branch log book for :
Overport city branch
IBT : 3826
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Vutivi Nxumalo
Team Leader Cash: Overport City
Tel + 27 (0)31 2400 512 Mobile: ***www.standardbank.co.zaEscalationsRajiv.Nundhkumar: Branch Manager: Overport CityTel + 27 (0)31 2400 500 / ***Tommy Carmichael: Consumer Head, Dolphin Coast, KZN***
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Vutivi Nxumalo
Team Leader Cash: Overport City
Tel + 27 (0)31 2400 512 Mobile: ***www.standardbank.co.zaEscalationsRajiv.Nundhkumar: Branch Manager: Overport CityTel + 27 (0)31 2400 500 / ***Tommy Carmichael: Consumer Head, Dolphin Coast, KZN***
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WN
Wendy N's update25 Apr 2022, 08:39
Reviewer Update
Nxumalo, Vutivi V <***> | Apr 16, 2022, 10:24 AM (9 days ago) | |
to Tayyibah, me
to Tayyibah, me
Good day,
Kindly note that you can forward through to the branch log book for :
Overport city branch
IBT : 3826
|
Vutivi Nxumalo
Team Leader Cash: Overport City
Tel + 27 (0)31 2400 512 Mobile: ***www.standardbank.co.zaEscalationsRajiv.Nundhkumar: Branch Manager: Overport CityTel + 27 (0)31 2400 500 / ***Tommy Carmichael: Consumer Head, Dolphin Coast, KZN***
|
|
Vutivi Nxumalo
Team Leader Cash: Overport City
Tel + 27 (0)31 2400 512 Mobile: ***www.standardbank.co.zaEscalationsRajiv.Nundhkumar: Branch Manager: Overport CityTel + 27 (0)31 2400 500 / ***Tommy Carmichael: Consumer Head, Dolphin Coast, KZN***
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WN
Wendy N's updateReviewer Update
25 Apr 2022, 08:43The level of incompetency that Tayyibah Sickels has offered me is beyond shocking !!this person does not rea d emails clearly. An email was sent to her by a team leader from Standard Bank branch Overport City in Durban and she claims she is still waiting for the details. Secondly she has not said anything about my refund. This is beyond frustrating having to be the one following up all the DAMN TIME!!BECAUSE SHE DOESNT KNOW HOW TO PICK A PHONE OR FREAKING SEND A DAMN EMAIL!!
WN
Wendy N's update25 Apr 2022, 08:43
Reviewer Update
The level of incompetency that Tayyibah Sickels has offered me is beyond shocking !!this person does not rea d emails clearly. An email was sent to her by a team leader from Standard Bank branch Overport City in Durban and she claims she is still waiting for the details. Secondly she has not said anything about my refund. This is beyond frustrating having to be the one following up all the DAMN TIME!!BECAUSE SHE DOESNT KNOW HOW TO PICK A PHONE OR FREAKING SEND A DAMN EMAIL!!
Standard Bank's replyOfficial
26 Apr 2022, 15:56Good day Wendy
Thank you for taking my call earlier on.
An email has been sent to you and matter escalated.
Kind regards
Standard Bank Help Centre
***
Thank you for taking my call earlier on.
An email has been sent to you and matter escalated.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Apr 2022, 15:56
Official
Good day Wendy
Thank you for taking my call earlier on.
An email has been sent to you and matter escalated.
Kind regards
Standard Bank Help Centre
***
Thank you for taking my call earlier on.
An email has been sent to you and matter escalated.
Kind regards
Standard Bank Help Centre
***
WN
Wendy N's updateReviewer Update
05 May 2022, 12:00I STILL HAVE NOT RECEIVED MY LOGBOOK. I HAVE BEEN CALLING STANDARD BANK WITH NO ASSISTANCE YET TAYYIBAH SICKLES SAID IT WAS ON ROUTE!!WHAT THE HELL IS GOING ON HONESTLY??
WN
Wendy N's update05 May 2022, 12:00
Reviewer Update
I STILL HAVE NOT RECEIVED MY LOGBOOK. I HAVE BEEN CALLING STANDARD BANK WITH NO ASSISTANCE YET TAYYIBAH SICKLES SAID IT WAS ON ROUTE!!WHAT THE HELL IS GOING ON HONESTLY??
WN
Wendy N's updateReviewer Update
05 May 2022, 12:02ZA Voice Branch Secured Lending | Thu, Apr 28, 10:16 AM (7 days ago) | |
to me
to me
Good day Wendy
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
WN
Wendy N's update05 May 2022, 12:02
Reviewer Update
ZA Voice Branch Secured Lending | Thu, Apr 28, 10:16 AM (7 days ago) | |
to me
to me
Good day Wendy
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
WN
Wendy N's updateReviewer Update
05 May 2022, 12:02ZA Voice Branch Secured Lending | Thu, Apr 28, 10:16 AM (7 days ago) | |
to me
to me
Good day Wendy
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
Kind regards | Tayyibah Sickles
Banker
Voice Branch / South Africa / A member of Standard Bank Group
www.standardbank.co.za
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
Kind regards | Tayyibah Sickles
Banker
Voice Branch / South Africa / A member of Standard Bank Group
www.standardbank.co.za
WN
Wendy N's update05 May 2022, 12:02
Reviewer Update
ZA Voice Branch Secured Lending | Thu, Apr 28, 10:16 AM (7 days ago) | |
to me
to me
Good day Wendy
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
Kind regards | Tayyibah Sickles
Banker
Voice Branch / South Africa / A member of Standard Bank Group
www.standardbank.co.za
Please accept my sincerest apologies for the negative service experience and any inconvenience caused.
We value you as a client and will be continuously working on improving our service to you.
It is my pleasure to confirm that I forwarded your request for the original NATIS documents to our NATIS Department for assistance.
The expected turnaround time for the request to be processed is five to seven business days.
The reference number is: SB2204/04282
Our NATIS department will be in contact with you directly.
I forwarded an urgent escalation to our Natis Department to assist with forwarding the Natis quicker than the five to seven turnaround time.
Precious Cebekulu will provide feedback regarding the insurance refund.
You are welcome to contact us if you need more information or assistance.
Kind regards | Tayyibah Sickles
Banker
Voice Branch / South Africa / A member of Standard Bank Group
www.standardbank.co.za
Standard Bank's replyOfficial
05 May 2022, 13:51Good day Wendy
Thank you for posting your comments.
Your matter was escalated accordingly.
Standard Bank's reply05 May 2022, 13:51
Official
Good day Wendy
Thank you for posting your comments.
Your matter was escalated accordingly.