1 reviews | Active since Jul 2018
vehcle finance
Good day
I bought a car that is financed by STANDARD BANK on the 27/06/2018 Ford Ranger 2.2 tdci xls 4x4 2012 model The car was returned on the 03/07/2018 After I realized that the car had major problems that needed emergency attendance I took the car back to the dealer, I was not given a courtesy car after it was found that the car had defects, the dealer is JNS auto / Mega auto with the communication from Nico swart I was told the car will be ready after 3 days for collection, and I was dropped at Sasol+ garage by lavender drive to catch a taxi/ hike at 6:30 pm in the evening I am not happy with the service that I received not even today, they even ignore my emails
At 10:30 pm when I arrived home I then texted to inform them that I want to cancel my deal , and Kobus said I cannot cancel the deal I must write an email , I then immediately compiled an email of which I sent to the dealer
And on the 4th Nico swart rep**** an informed me that I cannot cancel the deal he told me of the Wear and tear till today he has not responded to my emails
I called standard bank and they said they cannot help from their site all they can do is to refer me to third party since the deal was done at a dealership of JNS Auto /Mega Auto I then emailed Mr Nico swart and he has not rep**** to me even today. I then emailed to relevant parties CPA and they rep**** I copied and highlighted send back to Nico
I feel standard bank are not doing enough to help me in this Case as they neglect their customers when they need help. I kindly need assistance in terms of this matter cause I did not use the car for more than a week but already discovered huge problems in it
STANDARD BANK and JNS AUTO THEY ABUSE THEIR POWERS The issues I have discovered on the vehicle
1 There is noise that is coming from the wheels as if the car does not want to move , or is difficult on itself or might be bearings of which it demands emergency attendance 2 The rear right tire had a stitch on it and is an allterain 4x4 tire 3 The car skipped service at 220000 ****ometers yet it is sold 4 The car did not have a spare key only one key 5 The disk on wheels are damaged 6 Tar road ends as the steering disappears / 7 Rear brake light not working 8 I suspect the center bearing is not well 9 Higher fuel consumption as well 10 Rear boot nuts not tied as the boot heat the bumper wen opened you can confirm it 11 The right front disk has scratched u can confirm it and they said they can skim it of which I am not happy 12 They promised to do service on the vehicle of which was not delivered in time 13 They as well spoke of the rubberizing the bakkie 14 The upper bar on top of the bakkie is not tied together the bouts 15 the center bearing and universal are not in order
Kindly need help in this regards as I have sent these matter to standard bank complaints center they have not rep**** to me yet
Hope you find these in order
Regards
Ally Manyama ********** 019
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Dear Ally Manyama
Thank you once again for posting your comments.
I refer to my email correspondence and and confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Ally Manyama
Thank you once again for posting your comments.
I refer to my email correspondence and and confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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