VAS - Banking staff don't feel they need to assist their clients and pass the buck

<p><br />I app**** last week online for vehicle finance and a consultant called me and told me that I was pre approved for R368000, I than continued to go ahead with the application.</p> <p><br />The purchase price of the vehicle I want is R230000 and at the end of the day I was declined due to affortability, the installements of the car work out to R4500pm and I am left with R11000 expenditure still at the end of the day. I even tried to speak to a Team Leader which they did not put me through to and I offerred to pay in a deposit and I was told that the matter would be looked at again, so far dealing with the VAS department I had to call in everyday for an update so that means I would have to wait 2 or 3 more days and keep on calling them.</p> <p><br />Please can someone make sense of how this is possible that my bank is unable to assist me with what I require and even calling the Prestige Line didn't help as I was on hold the first call, cut the second time and finally spoke to a consultant on the 3rd try.</p> <p><br />Can someone please call me and tell me whether I should just leave Standard as a customer and move my business accounts as well.</p>