MV
Manuel V

1 reviews | Active since Dec 2021

03 Jan 2022, 14:33

Various banking issues

Hi,

I received feedback from a Mr. Mfanafuthi Mhlanga and I sent email to him directly as requested explaining what the issue was, but email was sent to SPAM, so he has not returned my calls and nor answered my email either.

I have tried calling Complaint Center +***1 this morning and get through to voice box and which gives me music and keeps me on hold for more than 5 minutes and message says for me to send email. What's the use for me to send email if the message I get it goes to SPAM! I'm calling from overseas and this costs money. My South African numbers are not in use and deactivated. Is there no one in South Africa with a functional brain in the Standard bank I can talk to! A human not a machine and not a Bot.

0
Replies (3)
Standard Bank
Standard Bank's reply03 Jan 2022, 15:24
Official
Hello Manuel 

Thank you for posting your comments. 

We will look into your matter and revert back to you as soon as possible. 

Kind regards
 Complaint Resolution Centre
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Best regards,

MV
Manuel V's update05 Jan 2022, 19:19
Reviewer Update
Hi Resolution Center, 

I have received email from Standard bank Ndlhovu, Nompumelelo N <***>, requesting private information which I have responded, but email was sent to SPAM.  
Please check your SPAM inbox. 
I look forward to a rapid solution so I can access my accounts and manage them myself. 

Please contact me at +***55, as I'm not spending anymore money on calling the Standard bank and listening to a machine and put on hold for 5min, 10 min, 15 min. Overseas calls cost a fortune. 

Yours sincerely, 
Manuel H Viegas

Standard Bank
Standard Bank's reply20 Apr 2022, 09:53
Official
Dear Manuel, we hope you're well. 

We would like to make sure this matter has been resolved to your satisfaction? If not, please let us know so that we can make sure the right person gets in touch. 

Kindest regards, 
Standard Bank SA Social Media 

Best regards,