Vanished EFT Payment

<p>Processed EFT payment and received notification that the payment was successful. However, the beneficiary did not receive the payment despite it reflecting that it was paid on my internet banking statement on the day. However, when I check my statement now, there is no trace of the payment???? When I called the contact centre I was advised that the payment did not happen as it does not reflect on my bank statement. What happened to my money, Standard Bank? Do you expect me to pay this beneficiary AGAIN? </p>