VAF ,unhappy customer

I am very disappointed with standard bank VAF. I app**** for a vehicle finance holiday mid February. was told a consultant would get back to me ,instead they sent a message requesting my documents I email my documents before the 3 days expired .nothing was said followed up and they said my car is already in arrears I don't understand why because I clearly explained that I will not be getting paid for the next 3month.so when I called yesterday again they transferred me to a lady "to make payments arrangements instead". the lady after a while kept quiet while I was talking till I hung up .that was very unprofessional now I just got a message from MacRoberts Attorneys telling me to pay R8118.84(which is more then double my car installment).I app**** on time ,submitted but did not get feedback this is totally unfair.