Vaf settlement letter is on incorrect name

If we could give a zero we would. I am private banking, buying a new car. Only to request a settlement letter that is with my account number but is someone elses name. This is holding up the deal with the new car. Standard Bank made the error of linking a dead persons profile to my acvount. I have been paying for 3 years. NATIS is on my name. They are getting paid every month for 3 years but the settlement letter comes onto someone elses nam? What *******. I am so disappointed. I logged a complaint on Friday but no feedback until now.