VAF service ridiculous

For over three months I have requested that my statement be sent to my email. The bank encourages it To begin with i never gave my home address for my mail to be posted. So that was wrong already. I spent the last 3 months on the phone and on email. Each month i am told the end of the month the statement will come via email. Each month it is in the post and I am moving out this month! I have insisted they escalate the query because I don't believe or trust that it will really happen. I send them a weekly email to ask about the escalation. To date, I have been ignored. I don't care if another bank charges me more interest, I will never buy a vehicle using Standard Bank VAF before. I am sure there is a law they a breaking by sending things to an address I didn't give permission for.