GT
Gregg T
1 reviews | Active since Feb 2012
18 Mar 2021, 12:44
VAF - Poor customer service and potential overcharging.
VAF - I have a car loan with Standard Bank. There are a host of "finance charges" that were undisclosed on my contract, and in addition to monthly "service charges" and interest payments. I cannot get Standard Bank VAF to have the professional courtesy to return my countless emails on the subject. There is also a technical issue linking the account to my other Standard Bank accounts that I want to solve. Poor service and overcharging. Not a good combination. Call your customers back, or risk losing them.
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Standard Bank's replyOfficial
19 Mar 2021, 05:01 Hello Gregg, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Mar 2021, 05:01
Official
Hello Gregg, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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